Cancellation
Because Lumina Scan premium access is offered as a one-time digital unlock and not as a recurring subscription, there is generally no ongoing subscription cancellation process after purchase.
Cancellation / Refund Policy
Clear expectations for digital premium access.
Lumina Scan currently uses a one-time digital unlock model. This page explains how cancellations and refund requests are handled.
Refund review
- Refund requests may be reviewed for duplicate payments
- Refund requests may be reviewed where payment succeeded but unlock failed
- Refund requests may be reviewed in cases of clear technical billing error
Non-refundable situations
- Change of mind after successful digital unlock delivery
- Requests made without enough purchase or account information for verification
- Issues caused by unsupported device setups or misuse of the app
How to request help
Send refund or payment support requests to luminascanow@gmail.com with your account email, payment details, and a short explanation of the issue.
Review timeline
We aim to review billing-related support requests within 2 business days, though some cases may require additional verification time.