Cancellation
Because the website PDF editor is currently free to use, there is no active website recurring cancellation process.
Cancellation / Refund Policy
Clear expectations for billing support.
Lumina Scan currently offers the online PDF editor as a free website tool. This page explains how support requests are handled if billing-related features are introduced.
Refund review
- Refund requests may be reviewed for duplicate charges
- Refund requests may be reviewed where a future paid feature is charged incorrectly
- Refund requests may be reviewed in cases of clear technical billing error
Non-refundable situations
- Change of mind after successful delivery of any future paid digital access
- Requests made without enough purchase or account information for verification
- Issues caused by unsupported browser setups or misuse of the website
How to request help
Send billing support requests to luminascanow@gmail.com with your account email, any relevant reference details, and a short explanation of the issue.
Review timeline
We aim to review billing-related support requests within 2 business days, though some cases may require additional verification time.